Windows repair fails from windows10 iso usb

G.Dosh

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I think that was the only Edition ever pre-installed by OEMs so it seems to be Starter.

You can check in Control panel, Programs & features [according to that HP article, Starter is explicitly named there].

Since the Recovery partition failed I think you are faced with the stark choice of sticking with what you have [including trying repairs, restoring old system images, ...] or reinstalling Windows 10 & losing Office Starter.
That's gonna become a problem for me. Can I recover the keys etc from the old HDD ??
 

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G.Dosh

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See if you can run each log collector after booting with Hirens.

I tried to do it.
Got lots of red error messages on the terminal window. The resulting zip file contained mainly System Info and stuff you get via dxdiag.exe
It also failed the test to see if the windows version was registered or something akin to that. Do you need the zip file ? With system hardware Info ? I can upload it.

Thnkx ✌️
 

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G.Dosh

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Hi folks
Another possibilty -- try a Macrium Free stand alone recovery USB (create on another PC via Rufus is usually the easiest way or Ventoy is another good system - copy the Macrium iso to the USB stick with vventoy on it) -- then i n Macrium --> fix windows boot problems.

This might not fix the whole Windows system but it could make your PC "bootable" again from which you might be able to do other "Running repairs"

@z3r010 any chance of adding me to VIP forum. Thanks

Cheers
jimbo
I have macrium on the rescue usb. I tried a boot restore. Didn't work. I'm not sure if the macrium backup tools is same as macrium windows restore iso. But I will download iso and try it too.

Thankx ✌️
 

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Try3

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That's gonna become a problem for me. Can I recover the keys etc from the old HDD ??
It's nothing to do with keys. Starter was a limited-licence Edition that was only valid on its original computer [see my earlier post #14].

Did you check the Edition in Control panel as I suggested?

Denis
 
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johngalt

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Unless he upgraded from starter to a different edition. Then there will be a key involved.
 

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zbook

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The log collectors were not designed to run in Windows PE and are expected to display some errors.
V2 and DM may collect different or similar files.
 

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G.Dosh

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It's nothing to do with keys. Starter was a limited-licence Edition that was only valid on its original computer [see my earlier post #14].

Did you check the Edition in Control panel as I suggested?

Denis
I can't boot into windows. All i can do Is boot either into recovery mode or boot into Hiren cd or my Ubuntu live CD. These are my only 3 options.
 

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Try3

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I can't boot into windows. All i can do Is boot either into recovery mode or boot into Hiren cd or my Ubuntu live CD. These are my only 3 options.

Yes, sorry. I was too focussed on the Office Starter issue and lost sight of your main problem.

Denis
 

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Try3

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I believe that your working assumption must be that the Office 2010 you have is the Office 2010 Starter Edition.
- It is the only Edition that OEMs pre-installed so there doesn't really seem to be any reason to doubt it.
- Surely you'd remember if you later paid for an upgrade to a full 2010 Edition or a later Version.
The significance of this is that only fixing your current faults or restoring the Dell factory restoration image will preserve your Office Starter. There are no other options.

Since your Dell factory restoration image is damaged [judging both by the earlier failure you mentioned & the defective sectors you found on it] then I do not know if there is any option to get it elsewhere. Dell has gone through enormous changes over time in the way it supports its computers so I do not know what your particular model's options are even though I have had several Dell Inspirons.
- Dell might have provided a means of downloading & running the DFIR from a USB/CD/DVD either directly by using your Dell Service tag or by using a Dell "Account" that you set up when you bought the computer.
- You might also have been supplied with a Windows reinstallation CD/DVD. This is also a DFIR and you can reinstall Windows & your Dell utilities [such as Office Starter] from it. The Dell Inspiron 1545 Windows 7 that I bought in 2010 had this & so did a Vista one in 2009.
- Check in Dell support and in the Dell user forums about these options.
- Even if you can still run a DFIR, it will be Windows 7 so there'll be a lot of work to do afterwards.

If you cannot get a DFIR copy then you need to decide whether to keep trying to fix the current fault or to reinstall Windows 10 with the attendant loss of Office Starter.

You could, of course, hedge your bets by buying a replacement HDD/SSD and installing Windows 10 onto that. Then you could keep your original on one side
- But, since you know it is failing, I do not think you will ever use it again
- I hesitated even to mention this option because spending money on such as old computer does not seem worthwhile. I always try to keep old computers running as well but the current problem might be a sign that its time is up.

All the best,
Denis
 
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johngalt

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If you paid for an upgrade from inside Starter, it did all of the work for you, and unless you actually printed out the information, it was all internal. I did it on a Windows 7 machine years ago for my Mother. it was a fully online process.

I, however, made a copy of the key and kept it in my password program.
 

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G.Dosh

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I believe that your working assumption must be that the Office 2010 you have is the Office 2010 Starter Edition.
- It is the only Edition that OEMs pre-installed so there doesn't really seem to be any reason to doubt it.
- Surely you'd remember if you later paid for an upgrade to a full 2010 Edition or a later Version.
The significance of this is that only fixing your current faults or restoring the Dell factory restoration image will preserve your Office Starter. There are no other options.

Since your Dell factory restoration image is damaged [judging both by the earlier failure you mentioned & the defective sectors you found on it] then I do not know if there is any option to get it elsewhere. Dell has gone through enormous changes in the way it supported its computers over time so I do not know what your particular model's options are even though I have had several Dell Inspirons.
- Dell might have provided a means of downloading & running the DFIR from a USB/CD/DVD either directly by using your Dell Service tag or by using a Dell "Account" that you set up when you bought the computer.
- You might also have been supplied with a Windows reinstallation CD/DVD. This is also a DFIR and you can reinstall Windows & your Dell utilities [such as Office Starter] from it. The Dell Inspiron 1545 Windows 7 that I bought in 2010 had this & so did a Vista one in 2009.
- Check in Dell support and in the Dell user forums about these options.
- Even if you can still download/run a DFIR, it will be Windows 7 so there'll be a lot of work to do afterwards.

If you cannot get a DFIR copy then you need to decide whether to keep trying to fix the current fault or to reinstall Windows 10 with the attendant loss of Office Starter.

You could, of course, hedge your bets by buying a replacement HDD/SSD and installing Windows 10 onto that. Then you could keep your original on one side
- But, since you know it is failing, I do not think you will ever use it again
- I hesitated even to mention this option because spending money on such as old computer does not seem worthwhile.

All the best,
Denis
Hi Denis,
I checked the dell website for OEM windows reinstallation ISO, it says that they don't have a copy for my laptop, I think because mine came with windows 8 which I then upgraded to Windows 10(free upgrade).
So while their system says my laptop is running windows 10, their store will have a copy of only windows 8( this is just my assumption).
I ran produkey and it didn't give me any key for MS office.
So even that didn't work. (Most probably this key doesn't even exist)

Will now try belarc via Hiren cd. And then maybe reinstall windows and just go with some free office software.

Will eventually have to just buy a new laptop I guess, this one is almost 6 years old.

Thankx for the assist 👍
 

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Will eventually have to just buy a new laptop I guess, this one is almost 6 years old.

I do not think that Dell still pre-installed Office 2010 Starter six years ago.

Denis
 

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G.Dosh

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I do not think that Dell still pre-installed Office 2010 Starter six years ago.

Denis
I have no idea, I never really bothered to check the version numbers etc.(my mistake)
I do remember a trial expiring and I just clicked option to end trial and not pay for it. Next thing I know, there was a fully functional MS Office still working and I didn't bother about it after that.
 

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G.Dosh

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If you paid for an upgrade from inside Starter, it did all of the work for you, and unless you actually printed out the information, it was all internal. I did it on a Windows 7 machine years ago for my Mother. it was a fully online process.

I, however, made a copy of the key and kept it in my password program.
No. I didn't pay. There was a trial MS Office and when trial was over, I clicked on end trial and didn't opt to pay for it. Next thing I know - there is a fully functional MS office on the system , but in my ignorance I didn't check the version number nor did it backup any keys.

Have now decided to reinstall windows 10 and all dependencies.
Currently I'm making backup of the current files on a portable HDD. I have spent almost a week trying to repair the old installation unsuccessfully.
 

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G.Dosh

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A new question :

Since I'm reinstalling windows10 after failing to recover the earlier crashed version...
Which iso do I use ?

The windows10 version currently on the laptop is : 10.0.19041.1052 home (as obtained from Dell website)

I'm not sure if I need the WINDOWS10-us English version
Or
The windows 10 international English version.
I am not in the US, the laptop says assembled in China on the back.

Thank you in advance.
 

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johngalt

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You best bet is to install the dell version specifically for your laptop, if available, and if you don't mind all of the extra things that come with the Dell install.

Assembly country of origin is irrelevant - where you live is, and your choice in the matter. If your native language is Finnish and you want the interface in German, you pick German.

If you want a clean install using just a Windows 10 ISO from Microsoft, get the Media Creation Tool and make an .ISO or USB to install from. Since yours is not booting into Windows correctly, this may require that you do this on another machine.

If you go this route, See this tutorial (which should also work perfectly fine with the Dell .ISO as well):

 

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G.Dosh

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You best bet is to install the dell version specifically for your laptop, if available, and if you don't mind all of the extra things that come with the Dell install.

Assembly country of origin is irrelevant - where you live is, and your choice in the matter. If your native language is Finnish and you want the interface in German, you pick German.

If you want a clean install using just a Windows 10 ISO from Microsoft, get the Media Creation Tool and make an .ISO or USB to install from. Since yours is not booting into Windows correctly, this may require that you do this on another machine.

If you go this route, See this tutorial (which should also work perfectly fine with the Dell .ISO as well):

Dell does not have Windows10 installation ISO for my laptop, as they sold it with windows 8.
I did the upgrades at home.

I have asked DELL if they can provide me with Windows10 iso but have not received a response yet.

I'm only asking for the ISO version as I read that the reinstall should be same as the previously installed version, else the Key won't be automatically activated.

And once this reinstall is completed, I'll then look into the MS office issue.

Brgds,
...
 

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zbook

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When available please post Sea Tools bootable long generic test results.
Also when available please indicate whether you were able to run each using Hirens:
a) showkey (new and legacy versions)
b) belarc
c) v2
d) dm
(when available please post results and error messages)
 

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johngalt

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@G.Dosh - sorry, I misread your previous post, where you said As obtained from Dell website - I assumed it was the ISO you were getting from Dell.
 

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Try3

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I have asked DELL if they can provide me with Windows10 iso but have not received a response yet.
Dell won't but all that means is you won't get their utilities & drivers. Windows update should sort things out for you and you can deal with any awkward drivers afterwards

You can download the ISO, make an InstallUSB and clean install using the procedures in
Download Windows 10 ISO File -TenForumsTutorials [one of them, the MS MCT tool, achieves both steps 1 & 2]

Create Bootable Installation USB - TenForumsTutorials

Clean Install - TenForumsTutorials

I'm only asking for the ISO version as I read that the reinstall should be same as the previously installed version, else the Key won't be automatically activated.
The 'Version' restriction merely means that
- you must install Home if that's what you have activated up til now
- you must install Pro if that's what you have activated up til now

Denis
 

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