Windows repair fails from windows10 iso usb

G.Dosh

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Good day,

2 days ago my windows10 laptop crashed. I booted into safe mode via msconfig and tried to run sfc /scannow . It failed after verification 100% - "WRP could not perform the requested operation."

I ran chkdsk, but it didn't find anything bad. I again tried to run sfc scan but it failed. I then tried to run Malwarebytes scan and the whole thing just froze. I had to force shut the laptop because it was frozen for almost 3 hrs.

After this when I tried to restart pc(it's a laptop, but let's just says pc)
It went into an auto repair loop and then said auto repair failed.
Bringing me to the blue screen.
I tried start-up repair but that failed - with logfile SrtTrail.txt.

I tried system restore but it says there is no restore point. I'm sure there were one or two around.

I CANNOT EVEN BOOT INTO SAFE MODE. (via startup settings)

Uninstall updates also didn't work.

I tried Bootrec /fixmbr - successful.
Bootrec /fixboot - access denied
Bootrec /scanos - identified windows installation = 1
Bootrec /rebuildbcd - identified windows installation = 1 : path not found

I tried - regback - But there are no files there so I can't recover.

I downloaded windows10 iso (5.5 gb)
Made bootable USB.
Booted from USB.
Clicked on repair system
Then tried startup repair.
It again failed.
From the booted usb,
I tried Bootrec - but all commands gave access denied warning.

I even tried dism.exe but got error code 87. (I'm guessing it needs internet access to work and PE doesn't hv access)
I want to avoid wiping out the entire drive for a fresh install.

Is there some way to repair the windows installed in the hdd, using the downloaded iso as an image ?
 
Windows Version
Windows 10 (free upgrade from 8.1)

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G.Dosh

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The last thing I remember that was "diff" to the system was a new icon on taskbar.. showing weather and news, and I had not added it there.
 

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zbook

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Hi G.Dosh ,

These are some options:

a) perform a reset save files equivalent (custom install)
b) back up files followed by a clean install
c) test the disk drive

These options require:
a) reinstallation of applications
b) reinstallation of drivers
c) two flash drives that can be formatted or reformatting the flash drive after testing the disk drive

The custom and clean installs are efficient and effective.

The alternative is troubleshooting.
This can take substantial time.
(if you prefer this then others may be able to offer help)


These are tutorials for custom and clean installs:



If you clean install there are definite advantages related to BIOS settings, drive partitioning, and future upgrades.


And if you clean install a GUI method can be provided to backup files.
 
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G.Dosh

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I don't mind the system reinstall - last option, But I don't have MS office key anymore. (it came pre installed from Dell). How do I go about regaining these old activation keys?
 

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johngalt

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If your system came from Dell, check in disk manager if you have a recovery partition in addition to the normal partitions, being hidden (not assigned a drive letter) and larger than 500 MB, but usually smaller than 10 GB in size (I've not seen one from Dell recently, so I'm not positive anymore how large they make the recovery partitions).

If it is still there, post back and let us know - that would be the easier way to get your system back to factory settings with all pre-installed software again, which should also help with the keys for pre-installed software.
 

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zbook

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One method to recover product keys in a computer that fails to boot Windows > boot using Ubuntu > see the link below

Ubuntu is a GUI method to backup important files.


Create a bootable USB stick on Windows | Ubuntu tutorials

 

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G.Dosh

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I'm currently booted in via Hiren live boot (PE). EasyBCD could not find the boot configuration data store.

Currently am running a harddrive health check , found 2 damaged blocks so far : 1 in the very first row. I believe this means that the hdd is damaged in the very partition which has the BOOT (SYSTEM) PARTITION.

Have not had the chance yet to check the Dell recovery partition. Will do that as soon as the health check is completed.
 

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zbook

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See if Showkey or Belarc can run in Windows PE:


An additional method to test the disk drive:

Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread

 

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G.Dosh

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If your system came from Dell, check in disk manager if you have a recovery partition in addition to the normal partitions, being hidden (not assigned a drive letter) and larger than 500 MB, but usually smaller than 10 GB in size (I've not seen one from Dell recently, so I'm not positive anymore how large they make the recovery partitions).

If it is still there, post back and let us know - that would be the easier way to get your system back to factory settings with all pre-installed software again, which should also help with the keys for pre-installed software.
I have the following partitions on the hdd.
1. System (label ESP) , HIDDEN 500 mb
2. DIAGS , 40 mb, HIDDEN
3. "No name" 128 mb
4. Winretools 490 mb HIDDEN
5. OS - ( "C: drive" )
6. "No name" 1 gb HIDDEN
7. PBR image - 11.55 Gb - bad sectors from 9984512 - HIDDEN

I'm guessing PBR image is the dell recovery partition. Lazesoft shows bad sectors and so does WD DATA diag tool
 

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johngalt

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That last hidden one is more than likely the Dell Recovery partition. Not necessarily true, but I'm pretty confident that it is, especially given its size.

There should be a way to initiate a recovery from that partition - provided those bad sectors are not actual bad sectors but just a protection mechanism used by Dell so people don't make copies of the recovery partition to other machines and 'steal' a copy of Windows....
 

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    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen @ 1920*1080
    Hard Drives
    3x Sabrent Rocket PCIe Gen4 NVMe M.2 1 TB SSD (SB-ROCKET-NVMe4-1TB)
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM --> RAID1
    PSU
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    Case
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G.Dosh

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That last hidden one is more than likely the Dell Recovery partition. Not necessarily true, but I'm pretty confident that it is, especially given its size.

There should be a way to initiate a recovery from that partition - provided those bad sectors are not actual bad sectors but just a protection mechanism used by Dell so people don't make copies of the recovery partition to other machines and 'steal' a copy of Windows....
Dell recovery: we have detected a problem with the drive that may require a replacement :(
 

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zbook

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While in Windows PE please run V2 > post a share link using one drive, drop box, or google drive

 

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jimbo45

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Hi folks
Another possibilty -- try a Macrium Free stand alone recovery USB (create on another PC via Rufus is usually the easiest way or Ventoy is another good system - copy the Macrium iso to the USB stick with vventoy on it) -- then i n Macrium --> fix windows boot problems.

This might not fix the whole Windows system but it could make your PC "bootable" again from which you might be able to do other "Running repairs"

@z3r010 any chance of adding me to VIP forum. Thanks

Cheers
jimbo
 

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Try3

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… But I don't have MS office key anymore. (it came pre installed from Dell). How do I go about regaining these old activation keys?

Is it Microsoft Office Starter 2010?
- I know of no method for reinstalling that so your only chance would seem to be by using the Dell Factory Image Recovery [DFIR] partition.
- There's a discussion in MS software missing after hard drive replaced [post #4 Bree] - TenForums
- The reinstallation might be accomplished directly by the DFIR or it might just restore Microsoft Office 2010 Manager and you then use that to complete the reinstallation.
- There's some guidance in How to repair, uninstall and reinstall Microsoft Office Starter 2010 - HPSupport but do note that it took me several tries to get that page to be found [perhaps they are on the middle of weeding out old articles].

Denis
 
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G.Dosh

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Is it Microsoft Office Starter 2010?
- I know of no method for reinstalling that so your only chance would seem to be by using the Dell Factory Image Recovery [DFIR] partition.
- There's a discussion in MS software missing after hard drive replaced [post #4 Bree] - TenForums
- The reinstallation might be accomplished directly by the DFIR or it might just restore Microsoft Office 2010 Manager and you then use that to complete the reinstallation.
- There's some guidance in How to repair, uninstall and reinstall Microsoft Office Starter 2010 - HPSupport but do note that it took me several tries to get that page to be found [perhaps they are on the middle of weeding out old articles].

Denis
Yes, it is MS Office 2010, pre installed by Dell, I have no idea about the 'Starter' part though. Dell RECOVERY failed, says problems found, requiring replacement. What the problem is and what needs to be replaced is not shown.
 

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G.Dosh

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While in Windows PE please run V2 > post a share link using one drive, drop box, or google drive

Will do so tonight.
Just to clarify : I should boot into Windows10, which will then go to blue screen, then I start command prompt and cd to usb where the V2 is saved and run it, am I correct ? Or do I need to do it from within Hiren Live boot PE ?
I CANNOT MAKE KYHI'S Win10PE because I don't have another windows computer.
 

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    Antivirus
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G.Dosh

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Hi folks
Another possibilty -- try a Macrium Free stand alone recovery USB (create on another PC via Rufus is usually the easiest way or Ventoy is another good system - copy the Macrium iso to the USB stick with vventoy on it) -- then i n Macrium --> fix windows boot problems.

This might not fix the whole Windows system but it could make your PC "bootable" again from which you might be able to do other "Running repairs"

@z3r010 any chance of adding me to VIP forum. Thanks

Cheers
jimbo
Ohhh... Ok will definitely give that a try. Thankx 👍.... Will update here
 

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Try3

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Yes, it is MS Office 2010, pre installed by Dell, I have no idea about the 'Starter' part though. Dell RECOVERY failed, says problems found, requiring replacement. What the problem is and what needs to be replaced is not shown.
I think that was the only Edition ever pre-installed by OEMs so it seems to be Starter.

You can check in Control panel, Programs & features [according to that HP article, Starter is explicitly named there].

Since the Recovery partition failed I think you are faced with the stark choice of sticking with what you have [including trying repairs, restoring old system images, ...] or reinstalling Windows 10 & losing Office Starter.

Denis
 

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zbook

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See if you can run each log collector after booting with Hirens.

 

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jimbo45

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Hi folks
Another possibilty -- try a Macrium Free stand alone recovery USB (create on another PC via Rufus is usually the easiest way or Ventoy is another good system - copy the Macrium iso to the USB stick with vventoy on it) -- then i n Macrium --> fix windows boot problems.

This might not fix the whole Windows system but it could make your PC "bootable" again from which you might be able to do other "Running repairs"

@z3r010 any chance of adding me to VIP forum. Thanks

Cheers
jimbo
Thanks !!!!

Cheers
jimbo !!!
 

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