Solved V 20H2 (19042.964) Windows crashing and freezing after the last update

Lorenzo

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Hello, since the last update my pc freeze (when I say it's freezing, it's like everything is lagging, my mouse lag, the sound cuts in and out).
When my pc freeze I open the task manager and everything seems ok, I don't have any processus that take a lot of processing power or memory.
When freezes appear I need to restart and it may work again or not, it depends.
When my pc is working fine, sometimes it crash (see the image below) (error code : SYSTEM_SERVICE_EXCEPTION) and need to auto-restart.
(to be precise it's a very brutal crash it's why i'm very scared, everything freeze, the sound freeze and is very loud for one second and after that there is the big error blue screen message)
I already follow some tutorials to disable all the useless background services that run at windows startup but the problem is still here.
I don't know why, again the problem appeared since the last windows update.
Tell me if you need more information from me.
Thank you in advance.

IMG_20210505_111902.jpg
 
Windows Version
20H2 (19042.964)

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Ghot

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Hello, since the last update my pc freeze (when I say it's freezing, it's like everything is lagging, my mouse lag, the sound cuts in and out).
When my pc freeze I open the task manager and everything seems ok, I don't have any processus that take a lot of processing power or memory.
When freezes appear I need to restart and it may work again or not, it depends.
When my pc is working fine, sometimes it crash (see the image below) (error code : SYSTEM_SERVICE_EXCEPTION) and need to auto-restart.
(to be precise it's a very brutal crash it's why i'm very scared, everything freeze, the sound freeze and is very loud for one second and after that there is the big error blue screen message)
I already follow some tutorials to disable all the useless background services that run at windows startup but the problem is still here.
I don't know why, again the problem appeared since the last windows update.
Tell me if you need more information from me.
Thank you in advance.

View attachment 4594


@Lorenzo , welcome to Windows Questions.


KB5001391 is/was a preview of the May 2021 monthly update. It may still have a few bugs to work out?
I would just restore from a backup, if you have one and wait till the official Windows Update Tuesday on May 11th.

It would help to fill in your "System Specs". This makes it a lot easier for us to help you.





/edit

Things to consider...

1. If you don't already use backup software... get some. Macrium Reflect Free

2. An In-Place Upgrade. This is a way to "repair" Windows, without losing your programs and files.
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
 
Last edited:

My Computer

System One

  • Operating System
    Win 10 Home 10.0.19044.1237 (x64) [21H2]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Hard Drives
    Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    LG GH22LS30 CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    COOLER MASTER ATCS 840 Full Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security 2020
    Other Info
    Klipsch Pro Media 2.1 speakers

philc43

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Hello Lorenzo, :)

Let me also say welcome to Windows Questions?

Please provide the log files that we suggest for BSOD analysis. Follow the instructions here: BSOD - Posting Instructions
 

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    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
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    MS Edge
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    Microsoft Defender

Lorenzo

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When I want to do a In-Place Upgdrade Windows indicate that he wiil delete all software in my computer :/ that's not what I want.
Oh and now I got the same blue screen error but with "IRQL_NOT_LESS_OR_EQUAL" exit code
 

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Ghot

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When I want to do a In-Place Upgdrade Windows indicate that he wiil delete all software in my computer :/ that's not what I want.
Oh and now I got the same blue screen error but with "IRQL_NOT_LESS_OR_EQUAL" exit code



Here is the short version of the In-place upgrade tutorial...

DISABLE non-Microsoft:
a) antivirus software
b) firewall software
c) drive encryption software

Make a full OS backup with a program like Macrium Reflect (free)
Macrium Software | Macrium Reflect Free

Go here and get the Media Creation Tool and save it to your desktop.
Download Windows 10

RUN the Media Creation Tool and use it to: Create an ISO image... save IT to your desktop.
This will be the latest version of the ISO image.




Right click the ISO image and choose: MOUNT
Open File Explorer and you will see a new drive letter. It will look like a DVD optical drive.
Double click the new drive letter to open it.
Find setup.exe and double click it to start the in-place upgrade.

Choose the Keep personal files and apps option.

After it's all done... to UNmount the ISO image, right click the new drive letter and choose: EJECT.


The ONLY thing you will lose is some of your personalizations. Your programs and data will be intact.
 

My Computer

System One

  • Operating System
    Win 10 Home 10.0.19044.1237 (x64) [21H2]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Hard Drives
    Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    LG GH22LS30 CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    COOLER MASTER ATCS 840 Full Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security 2020
    Other Info
    Klipsch Pro Media 2.1 speakers

Lorenzo

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I'm stuck in a loop "Check if you can install updates... -> Choose to keep files and app -> next -> getting updates -> check if ... -> ..."
 

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johngalt

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Restart, and uncheck the check for updates function in the installer. See if that helps.
 

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  • Operating System
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    The Beast Model A (homebrew)
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen @ 1920*1080
    Hard Drives
    3x Sabrent Rocket PCIe Gen4 NVMe M.2 1 TB SSD (SB-ROCKET-NVMe4-1TB)
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM --> RAID1
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    NZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler + Air (3 * 140mm fans from case)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 Wireless Laser Mouse(shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
    Browser
    Nightly|Chrome|Canary|Edge+ (Chromium) (in all 4 flavors)
    Antivirus
    Windows Defender + MB 4

Lorenzo

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So...
Things are going very badly 😣

I started to backup my windows 2 times bit crash appear during the processus as an idiot i tried doing the in place upgrade without the backup.
But at 58% while windows was installing the updates, the long process when the pc restart a lot, my pc crash again (error message is always different, here it was a driver problem with something called watchdogs ???)
After the crash my pc restart but now my pc is stuck with a blackscreen, i start to manually turn on and off but black screen still here nothing append before the black screen but my moniter display a source, it's just.. Nothing append.

I don't know what to do...
 

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Ghot

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So...
Things are going very badly 😣

I started to backup my windows 2 times bit crash appear during the processus as an idiot i tried doing the in place upgrade without the backup.
But at 58% while windows was installing the updates, the long process when the pc restart a lot, my pc crash again (error message is always different, here it was a driver problem with something called watchdogs ???)
After the crash my pc restart but now my pc is stuck with a blackscreen, i start to manually turn on and off but black screen still here nothing append before the black screen but my moniter display a source, it's just.. Nothing append.

I don't know what to do...


As I mentioned above... it would really help if you filled in your system specs.
Without them, it very difficult to suggest specific things to try.


Here's some pure guesses, without knowing your system specs...

1. Reset the BIOS to defaults. You can do this by turning the computer off, turning the power supply switch OFF, and removing the CMOS battery from the motherboard... for about 5 minutes.

2. Re-seat the RAM modules.
 

My Computer

System One

  • Operating System
    Win 10 Home 10.0.19044.1237 (x64) [21H2]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Hard Drives
    Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    LG GH22LS30 CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    COOLER MASTER ATCS 840 Full Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security 2020
    Other Info
    Klipsch Pro Media 2.1 speakers

johngalt

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On this black screen, is anything written at all? For example, does it happen to say something like "No bootable device found"?
 

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  • Operating System
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    The Beast Model A (homebrew)
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen @ 1920*1080
    Hard Drives
    3x Sabrent Rocket PCIe Gen4 NVMe M.2 1 TB SSD (SB-ROCKET-NVMe4-1TB)
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM --> RAID1
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    NZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler + Air (3 * 140mm fans from case)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 Wireless Laser Mouse(shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
    Browser
    Nightly|Chrome|Canary|Edge+ (Chromium) (in all 4 flavors)
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zbook

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BSOD: SYSTEM_SERVICE_EXCEPTION = bugcheck 3B

Please run: V2




If you cannot boot then see if you can boot into safe mode: (shift + restart)
 
Last edited:

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philc43

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Hi Lorenzo,

This is unfortunate. I would like to see if we can get you into recovery mode. Please try and turn your PC on but turn it off before it finished booting, repeat this three times and you should be given the recovery mode options. See if you can repair your system.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

Lorenzo

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Sorry for being late in my answer, finally the pc restart, windows was just reverting the modification.
But the problem is that I tried 2 times to do the in place updates but it's a long process process and my pc crash approximatively every 2 or 3 hours with each time a different error code, so it's impossible to do the in place update without a crash during the process :(
I'm at school right now, I will try to run V2 collector and I'll give you my system spec when I'll be at home
 

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philc43

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Yes, it is more important to try and fix the BSOD issues. It is pointless trying to do upgrades when your system is crashing so frequently. It all points to some sort of underlying hardware issue.
 

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System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

Lorenzo

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So I made a v2 collector analyse, you can find the files attached.
You can also find my pc config (sorry it's in french)

Also, there is my OS spec :

Edition Windows 10 Famille
Version 20H2
Install date ‎03/‎05/‎2021
OS Build 19042.964
Experience Windows Feature Experience Pack 120.2212.2020.0
 

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  • DESKTOP-7G366EU-(2021-05-10_18-40-00).zip
    1.3 MB · Views: 29
  • system_spec.pdf
    496.6 KB · Views: 30

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zbook

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I've very quickly looked at some results and will look later.

For now please perform these steps:


1) Uninstall Avast using the applicable uninstall tool:

2) Make sure Microsoft Defender is on

3) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

4) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.


Display Driver Uninstaller Download version 18.0.3.9 (or newer version if available)





5) Change the default language to English > Run V2 > post new log files



6) Open administrative command prompt (ACP) and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /scanhealth
9) dism /online /cleanup-image /restorehealth
10) sfc /scannow
11) chkdsk /scan
12) wmic recoveros set autoreboot = false
13) wmic recoveros set DebugInfoType = 7
14) wmic recoveros get autoreboot
15) wmic recoveros get DebugInfoType
16) wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
17) wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
18) bcdedit /enum {badmemory}

19) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
 
Last edited:

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Lorenzo

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A BSOD occure during the reboot after removing all amd's soft and drivers, I don't know how it is bad but I started reinstalling AMD Softwares, the installer noticed me the BSOD with a warning, I continue to install everything.
I'll follow the rest of your instructions tomorrow

EDIT :
it's been more than one hour now that I'm stuck at this screen I don't know if it's normal
it says "Installation of Radeon Software in process..."
1620686315604.png


EDIT:
After a all night, amd finally finished to install everything, I continue your instructions
 
Last edited:

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Lorenzo

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So I finish all of your instructions there is just the few last command that didn't worked but anyway I post the result here ^^'


Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell Installing PowerShell - PowerShell

PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32> dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.964

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.
PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.964

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32> chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
2495232 file records processed.
File verification completed.
Phase duration (File record verification): 47.71 seconds.
16983 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.23 milliseconds.

Stage 2: Examining file name linkage ...
65936 reparse records processed.
2955278 index entries processed.
Index verification completed.
Phase duration (Index verification): 11.14 minutes.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 17.18 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 12.39 milliseconds.
65936 reparse records processed.
Phase duration (Reparse point and Object ID verification): 142.26 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 293.43 milliseconds.
230024 data files processed.
Phase duration (Data attribute verification): 0.28 milliseconds.
CHKDSK is verifying Usn Journal...
37184952 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 223.96 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

1952268063 KB total disk space.
471555068 KB in 1879076 files.
943852 KB in 230025 indexes.
0 KB in bad sectors.
2670123 KB in use by the system.
65536 KB occupied by the log file.
1477099020 KB available on disk.

4096 bytes in each allocation unit.
488067015 total allocation units on disk.
369274755 allocation units available on disk.
Total duration: 12.24 minutes (734426 ms).
PS C:\WINDOWS\system32> wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-7G366EU\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.
PS C:\WINDOWS\system32> wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-7G366EU\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.
PS C:\WINDOWS\system32> wmic recoveros get autoreboot
AutoReboot
FALSE

PS C:\WINDOWS\system32> wmic recoveros get DebugInfoType
DebugInfoType
7

PS C:\WINDOWS\system32> wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
ERROR:
Description = Invalid query
PS C:\WINDOWS\system32> wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
Node - DESKTOP-7G366EU
ERROR:
Description = Invalid query


PS C:\WINDOWS\system32> wmic Computersystem where name="DESKTOP-7G366EU" set AutomaticManagedPagefile=True
Unexpected switch at this level.
PS C:\WINDOWS\system32> wmic Computersystem where name = "DESKTOP-7G366EU" set AutomaticManagedPagefile = True
= - Invalid alias verb.
PS C:\WINDOWS\system32> wmic Computersystem where name = "DESKTOP-7G366EU" set AutomaticManagedPage file = True
= - Invalid alias verb.
PS C:\WINDOWS\system32> wmic Computersystem where name = "DESKTOP-7G366EU" set AutomaticManagedPage file=True
= - Invalid alias verb.
PS C:\WINDOWS\system32> wmic Computersystem where name="DESKTOP-7G366EU" set AutomaticManagedPage file=True
Unexpected switch at this level.
PS C:\WINDOWS\system32> bcdedit /enum {badmemory}
Invalid command line switch: /encodedCommand
Run "bcdedit /?" for command line assistance.
The parameter is incorrect.
PS C:\WINDOWS\system32> bcdedit /enum {badmemory}
Invalid command line switch: /encodedCommand
Run "bcdedit /?" for command line assistance.
The parameter is incorrect.
PS C:\WINDOWS\system32>
 

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  • DESKTOP-7G366EU-(2021-05-11_11-57-41).zip
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zbook

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The results displayed:

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.


See:
6) Open administrative command prompt (ACP) and type or copy and paste:
 

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