Screen Goes Blank While Playing PES 2015

Oribogunje

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My laptop is Toshiba Tecra R950 core i5 3rd Generation with 6GB of RAM and AMD Radeon 7570 Discrete Graphics Adapter.

I was playing PES 2015 repacked by RG Mechanics on it while on DC power, I noticed it was getting hot and was already planning to shut it down after that match. I've once used a system with AMD graphics and I know they can become hot quickly.

During the first half of my third match, the screen went blank (but it was still lit up), I waited about 1 minute plus and forced it off by holding down the power button. After that I turned it on but this time the screen is Just black (without backlight) and had been black since then (more than 36 hours as of time of posting).

WHAT I'VE TRIED
  • I've done the power reset thing by removing the battery and holding the power button to drain any charge on the CPU and turning it back on but it still didn't come up.
  • I've removed the RAM and swapped the sticks on alternating slots, didn't work.
  • I've pushed Shift & F5, Shift & F8 it didn't work either.
  • I've even removed the hard drive and inserted another hard with a windows on it, it didn't display.
  • I've disassembled the unit to clean the fan and heat sink (found little bit of clogged dust on the fan blades and wiped it off), it didn't work too. During this stage however, I noticed the thermal paste on the GPU is like almost gone.
  • And lastly, I hooked up an external monitor with the VGA port and it displayed. My windows goes to WinRE but the external monitor also has about five vertical batches of pink discoloration (I don't what that means, maybe the VGA cable was not transferring data appropriately?). Some guy at the place then suggested it could be a virus that affected the display, is that EVEN possible?
Today, I want to go format the Windows by hooking up to an external monitor and see if I can switch displays then.

Is there any other fix you can recommend?

PS: I bought the PC second hand from a guy on a marketplace (I can't take it to support) and I also don't want to hand it in to a repair person yet, they mostly are not careful and end up complicating issues. The seller however sincerely stated there was never such occurrence.

Although, after installing PES 2015 Windows Defender warned of a threat (steam_api.dll) which I allowed and restored to be able to run the game.

Please help me with your recommendations, I can't afford another PC until I'm able to work and save up with this one I just got 🤕
 
Windows Version
10 Pro

My Computer

System One

  • Operating System
    Windows

FreeBooter

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Visit graphic card manufacturer website to install the latest version of driver.

If the latest version of the driver won't resolve the display problem then it's a malfunctioning graphic card which you need to replace.
 

My Computer

System One

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Technology Co., Ltd.
    CPU
    QuadCore Intel Core i5-6600
    Motherboard
    Gigabyte GA-Z170M-D3H
    Memory
    Corsair Vengeance LPX CMK8GX4M1A2666C16
    Graphics Card(s)
    Sapphire Radeon R9 380
    Sound Card
    Realtek ALC892
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Hard Drives
    Sata SSD
    Internet Speed
    25Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender

Oribogunje

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Visit graphic card manufacturer website to install the latest version of driver.

If the latest version of the driver won't resolve the display problem then it's a malfunctioning graphic card which you need to replace.
Thank you for your input.

I downloaded the correct driver from AMD website and tried installing it.

The driver didn't install, in fact it resulted into a Blue Screen of Death twice (this got me thinking that the driver cannot communicate with the specific hardware hence the BSOD).

An engineer commented that the problem is most likely from the hardware and it COULD be fixed.

I thought I had replied you on Wednesday but stupid me forgot to post it.
 

My Computer

System One

  • Operating System
    Windows

Oribogunje

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Today Friday, I went to a more pro engineer to have a look on the system.

He mentioned that it can be fixed with a 50-50 chance of working 🙁🙁

And to make matters worse he said the lifetime of the fix could be LONG or SHORT 😢 😢
 

My Computer

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  • Operating System
    Windows

FreeBooter

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Today Friday, I went to a more pro engineer to have a look on the system.

He mentioned that it can be fixed with a 50-50 chance of working 🙁🙁

And to make matters worse he said the lifetime of the fix could be LONG or SHORT 😢 😢
If its faulty graphic card i suggest you purchase a new one as the repair process could be short term.
 

My Computer

System One

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Technology Co., Ltd.
    CPU
    QuadCore Intel Core i5-6600
    Motherboard
    Gigabyte GA-Z170M-D3H
    Memory
    Corsair Vengeance LPX CMK8GX4M1A2666C16
    Graphics Card(s)
    Sapphire Radeon R9 380
    Sound Card
    Realtek ALC892
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Hard Drives
    Sata SSD
    Internet Speed
    25Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender

Oribogunje

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If its faulty graphic card i suggest you purchase a new one as the repair process could be short term.
You mean I should like buy another PC??? I don't have that much money!

I'll ask the engineer about replacing the mobo, if that comes at a more reasonable price I might be able to do that
 

My Computer

System One

  • Operating System
    Windows

FreeBooter

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You mean I should like buy another PC??? I don't have that much money!

I'll ask the engineer about replacing the mobo, if that comes at a more reasonable price I might be able to do that
Not a new PC isn't the graphic card faulty if its replace the graphic card with new one.
 

My Computer

System One

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Technology Co., Ltd.
    CPU
    QuadCore Intel Core i5-6600
    Motherboard
    Gigabyte GA-Z170M-D3H
    Memory
    Corsair Vengeance LPX CMK8GX4M1A2666C16
    Graphics Card(s)
    Sapphire Radeon R9 380
    Sound Card
    Realtek ALC892
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Hard Drives
    Sata SSD
    Internet Speed
    25Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender

FreeBooter

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My bad when you say PC i thought it was a desktop computer.
 

My Computer

System One

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Technology Co., Ltd.
    CPU
    QuadCore Intel Core i5-6600
    Motherboard
    Gigabyte GA-Z170M-D3H
    Memory
    Corsair Vengeance LPX CMK8GX4M1A2666C16
    Graphics Card(s)
    Sapphire Radeon R9 380
    Sound Card
    Realtek ALC892
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Hard Drives
    Sata SSD
    Internet Speed
    25Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender

Oribogunje

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Local time
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My bad when you say PC i thought it was a desktop computer.
Lol... I sensed that too that was why I had to include 'laptop motherboard' in that reply.

We say PC more often here regardless of laptop or desktop mode.
 

My Computer

System One

  • Operating System
    Windows

FreeBooter

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I should start reading.:D
 

My Computer

System One

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Technology Co., Ltd.
    CPU
    QuadCore Intel Core i5-6600
    Motherboard
    Gigabyte GA-Z170M-D3H
    Memory
    Corsair Vengeance LPX CMK8GX4M1A2666C16
    Graphics Card(s)
    Sapphire Radeon R9 380
    Sound Card
    Realtek ALC892
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Hard Drives
    Sata SSD
    Internet Speed
    25Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender

DTG1

Death to Gnomes!!!
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FYI neither gpu card manufacturer sites are not always easy to decipher.

The BSOD you got from trying to install drivers from there could have been because they were desktop only drivers. You should only use drivers from your laptops OEM.

Another way to reduce internal heat on an Intel driven laptop is by using ThrottleStop.
found on this page here > TechPowerUp
 

My Computer

System One

  • Operating System
    Win10
    Computer type
    PC/Desktop
    Manufacturer/Model
    ME
    CPU
    AMD FX-9370
    Motherboard
    ASUS SABERTOOTH 990FX R2.0 +SB950
    Memory
    G.Skill Sniper 16gb DDR3 2400
    Graphics Card(s)
    Msi GTX1080 Gaming X
    Sound Card
    onboard (realtek?) -- SPKRS:Logitech Z623 200w 2.1
    Monitor(s) Displays
    2x Dell S2440L (16:9) 1 Nixeus NX-EDG27S
    Hard Drives
    C:\Samsung Evo (500GB)
    D:\Samsung Evo (1TB)
    F:\Seagate (2TB)
    PSU
    Corsair HX1000i
    Case
    Phanteks Enthoo Primo w/9 140mm fans
    Cooling
    CM Nepton 280L(CPU) (4 fan P/P)
    Keyboard
    Logitech 910s Orion Spark
    Mouse
    Logitech G604 LightSpeed
    Internet Speed
    faster than dialup
    Browser
    Waterfox
    Antivirus
    none
    Other Info
    potato image lighted > http://i.imgur.com/gYkHqxU.jpg
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