Random BSoDs (BUGCODE_USB_DRIVE) Could it be a hardware problem?

fawal.1997

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Hey Everyone,
I have been facing random BSoDs on a used laptop (Dell Latitude E5450) I purchased from a friend lately. I hope if you can diagnose the problem and mention if it could be a hardware related problem so I could return the laptop back if it is!

Here is the Log collector output from Windows 10 and 8.1 installation:
Windows 10:
Windows 8.1:

Here's what I did so far:
- updated Windows 10
- updated all drivers from the manufacturer's website using the laptop's serial number
- tried a forced driver installation for the USB (I found the drivers on driverpack solution website)
- reset Windows 10 then used Driverpack solution to install drivers instead of manufacture's
- fresh installed Windows 10 and used the manufacturer's drivers
- updated the BIOS
- disabled the USB 2.0 and 3.0 controllers in the BIOS
- Ran a Memtest with no errors for about 6 hours
- Installed windows 8.1 -as it is the machine's original OS-
- updated windows 8.1 and installed latest manufacturer's drivers

After every step I mentioned above I still got the same BSOD or and sometimes another one. and with Windows 8.1 it also started to crash and shutdown without any BSOD or a Minidump and nothing showed in the Event viewer.
 

My Computer

System One

  • Operating System
    Windows 10

philc43

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Both the Win 10 and Win 8 logs show that you have a problem with your USB device. The Win8 logs showed you did have a crash and a crash dump was created.

The bugcheck for both is 0xFE and the parameters of the bugchecks show the device ID.

Rich (BB code):
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
using a physical memory address that was not allocated by
the USBport driver.
Arg2: ffffe0015f2561a0, Device extension pointer of the host controller
Arg3: 0000000080869ca6, PCI Vendor,Product id for the controller
Arg4: ffffe0015dcdfaa8, Pointer to Endpoint data structure

PCI: 8086 Intel Corporation 9CA6 Wildcat Point-LP USB EHCI Controller

It looks to me as if you have not found the correct driver for the USB port. I would avoid using 3rd party driver installers as they are unreliable. Instead go to the Dell website and try using drivers you find there. Sometimes you have to go back to earlier operating systems and try installing ones for Win7 in compatibility mode. In some cases there may simply not be a driver which will work with the newer operating systems.

I would try the one provided for Win 7 64bit on the Dell support page:
Intel USB eXtensible Host Controller Driver | Driver Details | Dell US
 
Last edited:

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

fawal.1997

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Thank you so much for the elaborate explanation. However, when I tried to force install the driver, it tells me:
"The folder you specified doesn't contain a compatible software driver for your device. if the folder contains a driver, make sure it is designed to work with windows for x64 based systems"
I used the right directory with the x64 files. I also tried the compatibility mode installation but it failed telling me "this system doesn't meet the minimum requirements for installing this software".
Is there any workaround to get it working or do you think I should return the device? Plus, could it be a hardware related problem?
 

My Computer

System One

  • Operating System
    Windows 10

philc43

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I'm not sure that it is a hardware problem, I still think it is driver related. You could uninstall the USB device and make sure the drivers are removed as well. Then try rebooting. Enable the device and see if Windows update can find a compatible driver.
 
Last edited:

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

zbook

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Local time
8:28 PM
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105
The BIOS: Version/Date Dell Inc. A23, 25/11/2019

Upgrade the BIOS: A23> A24

Dell Latitude 5450 System BIOS | Driver Details | Dell US


Approximately when were each RAM module installed?


Run the DELL custom diagnostics > post images into the thread

Code:
Performance
Bluescreen analyzer
Hard drive
Hard drive stress
Memory
Memory stress
Motherboard
Processor
Processor stress
System stress


Video capture
Video card
Video card stress
 

My Computer

System One

  • Operating System
    Windows 10
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