Dell xps black screen after boot (Intel iris 540)

Ivh

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Hi guys!

I'm that person everyone comes to when they have technical issues. And I fix them. But now my own and only laptop I need for uni has an issue that goes totally beyond me. Oh, the irony.

The concerned laptop:
Dell xps 9350
i7-6560U
Windows 20H2 (19042.746)
Latest bios
All drivers up to date using Dell support assist

Recap:
A couple days ago Windows updated to 20H2 (19042.746). After this, new Intel DCH drivers for windows 10 got installed (together with the new graphics command center from the Microsoft store).
The next morning, my laptop wouldn't boot (or so I thought). I performed a quick restore. The xps booted fine, but after 30 seconds the screen went black again.
From this moment I suspected a graphics issue, and sure enough, safe mode worked fine. I disabled the Intel 540 drivers and installed the Microsoft basic drivers, the display now works.

Unfortunately the display looks quite bad with these drivers, brightness controls are unavailable and graphics intensive programs I need for school don't run properly.

The past couple days, I've been trying to fix this issue. To no avail. What I've tried:

- Uninstall all graphics drivers and related software using DDU
- Install the official Dell drivers (from the most recent to older ones, literally all of them).
21.20.16.4664 (A10), 26.20.100.7986 (A15)... Every single time, the display just turns black during installation.
- Reinstall latest DCH drivers
- More system restores
- The usual system scans and repairs through command prompt.
- Lots of reading; hundreds of threads on the Intel forums, mostly affecting Dell laptops and the xps line. Not a single fix works for these people and me included.
- Starting to suspect a hardware issue, but the Intel processor diagnostics tool passes with flying colors?

While the display is black, brightness can still be adjusted, and I can luckily access my xps through teamviewer.



TLDR: laptop has been working perfectly fine for 4 years, but display stopped working after a driver update. Now I just cannot get it back, as any Intel driver (or official Dell) breaks the display again.

Any help would be much appreciated!
 
Windows Version
Windows 10

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FreeBooter

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Have you installed the graphic driver from intel website?

 

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Ivh

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Have you installed the graphic driver from intel website?

Hi, thanks for your help. I did indeed install the latest DCH drivers from the Intel website (same version as your link links to). Same black screen unfortunately.
 

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Install Intel® Graphics Driver for Windows* [15.45] to see problem resolves.
 

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You can also install beta version and previous version from link i have provided.

You can also roll back driver to previous working version from Device Manager.

You can use the batch script i have attached to disable driver updates via Windows Update.
 

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Ivh

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You can also install beta version and previous version from link i have provided.

You can also roll back driver to previous working version from Device Manager.

You can use the batch script i have attached to disable driver updates via Windows Update.
Thanks, but the whole problem is that no driver works, absolutely none of them. There's no working driver I can roll back to.
The Dell driver that worked fine just a couple days ago, gives the same black screen right now.
I tried the latest Intel beta drivers just now (27.20.100.9077). Same black screen.

The only working driver is the Microsoft basic driver, which makes the laptop close to unusable.

I'm getting quite desperate to be honest, and starting to suspect a hardware issue. But a new motherboard is certainly not among the things I can pay for right now
 
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FreeBooter

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Uninstall version 20H2 to find out if it's causing the problem.

If you want to uninstall Windows 10 20H2, you can use the following steps:

  1. Open the Start Menu, search for Settings and open it.
  2. Go to Update & Security.
  3. Select Recovery.
  4. At the recovery screen, click on the Get started button under Go back to the previous version of Windows 10.

If going back to the previous version of Windows 10 won't resolve the problem than its faulty hardware.
 

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Ivh

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System restores to previous windows versions were among the things I did to troubleshoot this. Unfortunately nothing worked.

I just find it hard to believe that I got faulty hardware even though the display works before windows boots, or with the Intel drivers uninstalled. And because it all started after a driver update
 

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FreeBooter

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When you boot the computer it uses a basic graphic card driver and when Windows 10 loads it will load the graphic card driver that is installed. If you want you can repair install Windows 10.

 

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    Gigabyte GA-Z170M-D3H
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    Corsair Vengeance LPX CMK8GX4M1A2666C16
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Ivh

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Okay, tried the repair instal first. Which didn't help.
Then I just wiped the hard drive and installed a fresh version of windows. Display worked fine in the beginning. But failed once windows installed the correct drivers.

Guess it's hardware. Damn :(

Still secretly hoping it's caused by some faulty driver Intel issued. But I guess I shouldn't.

Thanks for your help!
 

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johngalt

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Does your laptop have a hardware key for entering projection mode? If so, try pressing that and see if you get some sort of OSD allowing you to choose various methods (normally this actually opens the Action Pan, I know, but some laptops have their own overlay on the screen specifically because of this type of scenario).

Also, another test - borrow an external monitor and see if that works - I suspect there is actually nothing *wrong* with the hardware itself, but that Windows is simply trying to do something that your laptop is not capable of doing (like sending a signal to a non-existent external monitor). That would fit all of the symptoms that you've described well - works in safe mode, when booting, but only showing a blank screen after OS loading.

If the external monitor part works, then your GA in the laptop is also fine. Which means there is a weird setting somewhere in Windows that needs to be taken care of to get you back in working order.

Post back please and we'll continue to work at it.
 

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