BSODing more often when idle

Sced

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Hello,

I've been experiencing BSODs more and more often since building my PC last year (around Oct). A while ago it was occurring once a month or so, but lately it's happening almost daily. The BSODs seem to trigger randomly, mostly when idle. I don't remember a BSOD while gaming or exporting a file in Premiere for example.

Windows version is 21H1 (19043.1165).

If any other info is required do tell.

Thanks a bunch in advance!
 

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  • JUNIOR-(2021-08-20_13-12-57).zip
    2.9 MB · Views: 9
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philc43

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My advice would be to reduce your memory clock speed to 3200MHz. You may have set up your RAM at its maximum speed by using the XMP profile but I think you will find stability will be improved by keeping the system at 3200MHz in line with the recommended setting for your CPU.

1629457287519.png
 

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Sced

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My advice would be to reduce your memory clock speed to 3200MHz. You may have set up your RAM at its maximum speed by using the XMP profile but I think you will find stability will be improved by keeping the system at 3200MHz in line with the recommended setting for your CPU.

If the problem came from the RAM OC wouldn't it show up when testing with Memtest? I let that run multiple times and didn't get a single error or BSOD. Going to start up Memtest again now. Going to try and lower the frequency later to see if that solves it.

I was hoping this was driver related but didn't have much success using the WinDbg software, was hoping someone else might pinpoint the culprit. I also tried going through my drivers and updating them.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 3800XT
    Motherboard
    MSI X570 Tomahawk
    Memory
    G.Skill Trident Z 32 GB (2 x 16 GB) 3600 CL16
    Graphics Card(s)
    EVGA RTX 3080 FTW3 ULTRA
    Monitor(s) Displays
    Dell S2721DGF
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philc43

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No, memtest will not show an error for this. It is not a problem with the RAM, it is system stability which is the issue.
 
Last edited:

My Computer

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  • Operating System
    Windows 10
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    PC/Desktop
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    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
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    Gigabyte IF233
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zbook

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As philc43 commented the frequent BSOD are most likely due to overclocking.

If there are BSOD after returning to stock then check hardware.

The BIOS is also out of date:
BIOS Version/Date American Megatrends International, LLC. 1.50, 20/01/2021


Upgrade the BIOS to the most up to date non-beta BIOS: 1.5 > 1.7
 

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Sced

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@zbook @philc43

I took your advice, first I updated the BIOS.
Then I tried lowering the RAM clock.
Last resort was resetting Windows and running RAM at 3200.

System is still BSODing about once per day. I'm at a loss now.
I attached the new dumps.

Thanks again for the help.
 

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  • dump.7z
    1 MB · Views: 6

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    Ryzen 3800XT
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    Phanteks P500A
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zbook

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Please post a V2 instead of mini dump files when there are BSOD.
 

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Sced

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@zbook attached the new V2 log.
 

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  • JUNIOR-(2021-09-06_10-18-28).zip
    2.4 MB · Views: 8

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  • Operating System
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    G.Skill Trident Z 32 GB (2 x 16 GB) 3600 CL16
    Graphics Card(s)
    EVGA RTX 3080 FTW3 ULTRA
    Monitor(s) Displays
    Dell S2721DGF
    PSU
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    Phanteks P500A
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philc43

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Hello Sced,

Thanks for the update and new logs. There is only one crash at the new lower RAM speed but it is similar to one of the previous crashes when the RAM was set at the 3600MHz speed. For troubleshooting we like to have everything at recommended speeds so that we can rule out overclocking as a cause.

It would be good to have a few more crash dumps at these standard settings so that we can review the pattern of crashes that is now occurring. Once a few days have elapsed please send the latest files.

In the meantime can you also remove any overclocking software so that we can rule that out as well. Two examples I see are the MSI Afterburner and the AMD Ryzen Master Utility tool.
 

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    Memory
    16GB
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Sced

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@philc43 @zbook

Hello, I'm back with some more crash dumps. I have uninstalled MSI Afterburner (although I wasn't using it for overclocking, I was just using RivaTuner to check in-game performance). I didn't install AMD Master tool since resetting Windows and I couldn't find it in program/apps list.

Attached the new V2 log.
 

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  • JUNIOR-(2021-09-16_10-05-26).zip
    1.5 MB · Views: 3

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    G.Skill Trident Z 32 GB (2 x 16 GB) 3600 CL16
    Graphics Card(s)
    EVGA RTX 3080 FTW3 ULTRA
    Monitor(s) Displays
    Dell S2721DGF
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philc43

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I am not sure if it a coincidence but three of the five crashes occurred when Media Player Classic was running. This is worth following up just in case this software is triggering the crashes. Please remove it temporarily so we can see if this improves the frequency of crashes.

When the crash dumps don't give a clear signal of what is wrong we rely on troubleshooting by analysing patterns in the data. Thank you for removing the other software it is certainly helping to narrow down the possibilities.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
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Sced

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I saw that as well but I didn't think the software was at fault. Uninstalled MPC-BE and will switch to VLC for now. Will come back once/if I get 5 more BSODs. Thanks again!
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 3800XT
    Motherboard
    MSI X570 Tomahawk
    Memory
    G.Skill Trident Z 32 GB (2 x 16 GB) 3600 CL16
    Graphics Card(s)
    EVGA RTX 3080 FTW3 ULTRA
    Monitor(s) Displays
    Dell S2721DGF
    PSU
    Phanteks Revolt Pro 850 W
    Case
    Phanteks P500A
    Cooling
    EK-AIO 360
    Keyboard
    Logitech G815
    Mouse
    Xtrfy M42
    Internet Speed
    500 MB
    Browser
    Google Chrome
    Antivirus
    Windows Defender
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