BSOD - Posting Instructions

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z3r010

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BSOD - Posting Instructions

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This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data.

To get better help with your Windows BSOD issue, please read these instructions and follow the steps below.
  • Provide the V2 Log Collector output if you are using Windows 10, otherwise provide the DM Log collector output. These files are available under Resources. It helps if your system is using the English language so that the logs can be read.
  • Fill in the System Specs section of your profile with as much information as possible so that the analysts can determine if any components of your system are contributing to the problem. Remember to include details of your Power Supply Unit (PSU) for desktop systems.
  • Provide a brief summary of when the crash most often occurs and the particular circumstances (if any) that trigger it.
  • Remove all overclocking on your system and confirm the BSODs still occur before posting here. (If you do not, you will be asked to do this as part of the troubleshooting process so it will save you time.)
  • Please let us know the age of your system and whether any of the components are still under warranty.
  • Please also be aware that we are unable to help if we find evidence of improperly activated software on your system. Such methods can introduce unexpected side effects that make troubleshooting more difficult.




V2 Log collector

  1. Get the latest version of the v2 log collector from the following link - V2 Log Collector
  2. Save log collector V2 log collector 1.xx.zip to where (downloads for example) you want.
  3. Right click on V2 log collector 1.xx.zip in the Downloads folder and select Extract all. This will create a V2 log collector 1.xx folder.
  4. Open the V2 log collector 1.xx folder and double click on the log-collector shortcut.
  5. A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
    V.2LogCollector1.00.jpg
  6. A Powershell window will also open for awhile then close:
    TenForumsLogCollectorPowerShellWindow.jpg
  7. Finally the ending Command Prompt window will open. Press enter to close it. Note the Output location as that is where the zip file is located that you need to upload to the forum.
    TenForumsLogCollectorWindowFinish.jpg
  8. In your BSOD post, upload the zip file identified in the Output location: into your post.
  9. In the rare event that the procedure fails please post an image of the error code or any other message that displays.
 
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My Computers

System One System Two

  • Operating System
    Windows 11 Workstation
    Computer type
    PC/Desktop
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Intel Core i9 7960X
    Motherboard
    Asus ROG STRIX X299-E Gaming
    Memory
    32GB (4x8GB) Corsair DDR4 Vengeance RGB Pro 3200
    Graphics Card(s)
    2x EVGA RTX2080 XC Ultra 8G
    Sound Card
    Sound BlasterX Katana
    Monitor(s) Displays
    3 x27" Dell U2714H & 1x 34" Dell U3415W
    Hard Drives
    512GB SAMSUNG M.2 NVME 960 PRO
    PSU
    Corsair 850 Watt RM850x
    Case
    Core P5 Thermaltake
    Cooling
    EK Water
    Keyboard
    Surface Ergonomic
    Mouse
    Logitech MX Master 2S
    Internet Speed
    300/50Mb/s
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Pro
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft
    CPU
    1.9GHz Intel Core i5-4300U (dual-core, 3MB cache, up to 2.9GHz with Turbo Boost)
    Memory
    4GB
    Graphics card(s)
    Intel HD Graphics 4400
    Monitor(s) Displays
    12" Multi Touch
    Screen Resolution
    2160 x 144
    Hard Drives
    128GB
    Other Info
    fsadf
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