BSOD - No Clear Reason (V2 Zip INCLUDED)

azel

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8:42 AM
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Getting very random freezes and BSODs, sometimes the system will just outright freeze and have to shut off power to reset.

Tried analyzing the dump file but don't know what it means, googled about it and ended up here.

Same issue happened with CPU G3220, same thing happens with the xeon 1241v3 cpu. Happens across fresh windows 10 installs as well. Suspect might be the USB WIFI adapter, have since installed drivers from manufacturer's site. If it's relevant it is a D-link DWA 121 Wireless N 150 USB Adapter Revision B. The system specs are as follows (I'm not sure whether the zip file has my system specs):

Gigabyte H61M S2PV - latest F2 bios
2x4GB Teamgroup 1600mhz DDR3
Intel Xeon 1241v3
GTX 750 (latest nvidia drivers)
Gigabyte 240GB SSD (Windows)
Seagate Barracuda 1TB, 2.5 inch

Any help and advice is very much appreciated, it's not an urgent issue since this is primarily a HTPC but I am worried it may cause other issues if ignored.

Thank you!

Edit: It freezed again while typing this, had to switch off power supply, fortunately chrome managed to save the contents of what I was typing otherwise it would've been extremely frustrating to retype. The zip file is from a BSOD (before the freeze typing this, total freezes don't generate any dumps so I don't know how to convey information on that.)
 
Windows Version
Windows 20H2 19042.1052

Attachments

  • DESKTOP-33J22SK-(2021-07-02_09-50-27).zip
    578.6 KB · Views: 18

My Computer

System One

  • Operating System
    Windows 10

philc43

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Hello @azel and welcome to WindowsQ :)

The crash recorded in the logs is hardware related:

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd787a4843028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.

It is not possible to identify from the error record what component is faulty - it is simply reported by the CPU as an unknown error:

Error : Unknown (Proc 0 Bank 0)

I noticed that you had the latest bios (F2) - can I just confirm that your Motherboard (MB) is a Revision 3. You may need to look on the MB itself to see which Revision you have. The BIOS is specifically for Rev 3 and if you board is a Rev 1 or 2 that could explain the hardware error.

In these cases it would be helpful to have a few more crash dumps to see if there is a pattern emerging. Do post as many as you can.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

azel

New Member
Local time
8:42 AM
Posts
4
Thread starter
Hello @azel and welcome to WindowsQ :)

The crash recorded in the logs is hardware related:

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd787a4843028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.

It is not possible to identify from the error record what component is faulty - it is simply reported by the CPU as an unknown error:

Error : Unknown (Proc 0 Bank 0)

I noticed that you had the latest bios (F2) - can I just confirm that your Motherboard (MB) is a Revision 3. You may need to look on the MB itself to see which Revision you have. The BIOS is specifically for Rev 3 and if you board is a Rev 1 or 2 that could explain the hardware error.

In these cases it would be helpful to have a few more crash dumps to see if there is a pattern emerging. Do post as many as you can.

Hello thank you for the quick response and welcome to windowsq.

I can confirm that the motherboard is Revision 3. All other components were from another system and they work fine. I've tried 3 different compatible CPUs and I experience freezes and BSODs on all of them, although I say it may be the usb wireless adapter but I doubt it as it has worked perfectly in my previous system.

I fail to mention that this is a used board taken from another working system (I like building pcs with best value and reuse parts whenever possible, coz ewaste is bad) that's why my suspicion is very high on a faulty motherboard.

Unfortunately up till now I'm not able to generate anymore dumps as I'm only experiencing freezes, only long press on power button will shut it down and sometimes it even freeze on the gigabyte logo screen or bios after force shutting from previous freeze...power cycling seems to solve that, back to windows, random freeze, repeat aforementioned process.

The power supply is brand new (corsair CV450), ssd is brand new. All others are used (can confirm they worked in other systems, so only the motherboard is an unknown here).
 

My Computer

System One

  • Operating System
    Windows 10

philc43

BSOD Analyst
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A motherboard failure would certainly be one possible explanation for the BSOD crash you were able to record. I should just point out that we noticed evidence of you accessing a non standard KMS server. Why would you need to do this for a Home Theatre PC? It usually indicates to us that you are attempting to avoid activation of some software. Please explain what we are seeing and if it is anything illegal you will have to remove it before we can help further.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

azel

New Member
Local time
8:42 AM
Posts
4
Thread starter
A motherboard failure would certainly be one possible explanation for the BSOD crash you were able to record. I should just point out that we noticed evidence of you accessing a non standard KMS server. Why would you need to do this for a Home Theatre PC? It usually indicates to us that you are attempting to avoid activation of some software. Please explain what we are seeing and if it is anything illegal you will have to remove it before we can help further.

You are probably detecting the activation for MS Office 2019 Enterprise, friend assured me it was not malware and it seems to have worked well since 2020, it's one of those software I install in all my system because my legitimate office install always installs things I don't need nor use and that particular installer gives me the option on what to install and remove. I'm not a fan of the cloud options for ms office.

It's on the HTPC as it is also connected to my printer so occasionally I have the need to open word doc or excel files to edit and print while working from home. Connecting the laptop to the printer is tedious therefore I usually use this system to edit and print.

I have since reset windows and that software is not present. Will install my 365 version when everything is all said and done. it has been 40 minutes since my 5th windows reinstall/reset (currently typing this on a reset windows) and hasn't freezed yet.

Edit: I've downloaded and ran Intel CPU diagnostics twice and both times it passed without issues, does that mean I can rule out bad CPU?
 
Last edited:

My Computer

System One

  • Operating System
    Windows 10

philc43

BSOD Analyst
MVP
Member
VIP
Local time
1:42 AM
Posts
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Location
Cambridge, UK
OK, keep us posted - thank you for explaining - I think you will be safer using the Office 365 version. Enterprise editions with server activation are really for schools and businesses. Work arounds for private use break the terms of the license agreement.

I tend to agree with you that CPU is less likely to be the issue especially as it has happened for 2 different CPUs.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

azel

New Member
Local time
8:42 AM
Posts
4
Thread starter
Alright I give up, after the reset yesterday and updating to everything latest that windows had with some usual software like chrome, winrar, sumatra pdf, hw monitor and the aforementioned Intel cpu diagnostic software. It ran seemingly perfect for the 2 hours it was up, then it BSOD while I was watching YouTube on chrome.

Restarted itself, got to windows, was about to run V2 log collector then it froze. Turn off power supply, turn on and it power cycled non-stop, couldn't even get to post or anything, tried plugging and unplugging power pin connections etc noting worked. It was already 2am by then so I gave up.

This morning, tried turning it on but nada, totally dead, tried jumping with screwdriver, nothing...hope it's just a dead motherboard and it didn't take the cpu and other stuff with it. I'll have to borrow a different system to individually test the power supply etc (except CPU as I don't have another 1150 mobo to test with) to rule out failure of those components.

I'm not sure whether the attached file is OK but have a look regardless.

EDIT: Sorry a bit muddle headed, the V2 log is legit, I remembered it only crashed and power cycled after I managed to get the new V2 log, open this forum and upload this file while simultaneously watching youtube, it's a good thing the file is already cached and it wasn't lost when I haven't yet submitted my original post halfway done before the power cycling of death.
OK, keep us posted - thank you for explaining - I think you will be safer using the Office 365 version. Enterprise editions with server activation are really for schools and businesses. Work arounds for private use break the terms of the license agreement.

I tend to agree with you that CPU is less likely to be the issue especially as it has happened for 2 different CPUs.
 

Attachments

  • DESKTOP-33J22SK-(2021-07-03_01-39-43).zip
    550.9 KB · Views: 18
Last edited:

My Computer

System One

  • Operating System
    Windows 10
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