BSoD Getting Worse

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
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Thread starter
Hello there, new guy here.

So I've been having BSoD for probably a year or so now, and every time I tried fixing it it gets worse and worse. It started when I was upgrading my laptop to a SSD. At some point my graphics driver was having a problem (error code 43, as I remembered) I managed to fixed it by updating bios and try and error. From there, all the BSoDs are related to my graphics driver. I could tell because of when it restarted my graphics card would not be present or have a caution sign (the yellow triangle sign with an exclamation mark). So the problem is present until just a few days ago, I decided to roll back my graphics driver (deleted the driver and let windows installed it automatically) and then I updated all my other drivers. Now, I don't know what's causing the BSoDs because when it restarts my graphics card seems to be working fine. Sometimes being idle also gives me the BSoD, and all other stuff like surfing the web, doing work and with only discord running after gaming I get a BSoD. So I decided to seek help from the pros

Thanks
 
Windows Version
20H2

Attachments

  • DESKTOP-7QOD29H-(2021-04-26_12-13-43).zip
    2.7 MB · Views: 7

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

zbook

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Local time
6:43 PM
Posts
154
Hi dazerk ,

The 10E and 113 bugchecks are related to video problems.
Most of the 9F bugchecks displayed Nvidia GPU drivers.
Plan to try multiple drivers as needed.
First from the Acer website.
Then if needed from the Nvidia website.



Please perform the following steps:

1) Increase the drive free space so that it's > 30 GB

2) Uninstall: Driver Easy 5.6.15

3) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

4) Re-install the Nvidia GPU driver from the Acer website



Display Driver Uninstaller Download version 18.0.3.5 (or newer version if available)

Display Driver Uninstaller: How to use - Windows 7 Help Forums

Download Drivers | NVIDIA



5) Open administrative command prompt (ACP) and type or copy and paste:
6) dism /online /cleanup-image /restorehealth
7) sfc /scannow
8) wmic recoveros set autoreboot = false
9) wmic recoveros set DebugInfoType = 7
10) wmic recoveros get autoreboot
11 wmic recoveros get DebugInfoType
12) wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
13) wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
14) bcdedit /enum {badmemory}

15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



Code:
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVACWU.INF_AMD64_9D2734742A07F3CF\NVLDDMKM.SYS (22.21.13.8205, 13.79 MB (14,456,920 bytes), 21/4/2021 12:57 PM)

Code:
nvlddmkm.sys Mon May  1 12:55:53 2017 (590792C9)

Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 24.4 GB
Total Space: 228.3 GB
File System: NTFS
      Model: Apacer AS340 240GB

      Drive: D:
Free Space: 39.5 GB
Total Space: 953.3 GB
File System: NTFS
      Model: WDC WD10JPVX-22JC3T0


Code:
Event[7214]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2021-04-26T11:46:04.4210000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-7QOD29H
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D10&SUBSYS_100C1025&REV_F1
Secondary Device Name:



Code:
Event[7380]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2021-04-26T12:06:44.0690000Z
  Event ID: 1018
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-7QOD29H
  Description:
The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
 
Last edited:

My Computer

System One

  • Operating System
    Windows 10

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
Hello, so
Hi dazerk ,

The 10E and 113 bugchecks are related to video problems.
Most of the 9F bugchecks displayed Nvidia GPU drivers.
Plan to try multiple drivers as needed.
First from the Acer website.
Then if needed from the Nvidia website.



Please perform the following steps:

1) Increase the drive free space so that it's > 30 GB

2) Uninstall: Driver Easy 5.6.15

3) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

4) Re-install the Nvidia GPU driver from the Acer website



Display Driver Uninstaller Download version 18.0.3.5 (or newer version if available)

Display Driver Uninstaller: How to use - Windows 7 Help Forums

Download Drivers | NVIDIA



5) Open administrative command prompt (ACP) and type or copy and paste:
6) dism /online /cleanup-image /restorehealth
7) sfc /scannow
8) wmic recoveros set autoreboot = false
9) wmic recoveros set DebugInfoType = 7
10) wmic recoveros get autoreboot
11 wmic recoveros get DebugInfoType
12) wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
13) wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
14) bcdedit /enum {badmemory}

15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



Code:
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVACWU.INF_AMD64_9D2734742A07F3CF\NVLDDMKM.SYS (22.21.13.8205, 13.79 MB (14,456,920 bytes), 21/4/2021 12:57 PM)

Code:
nvlddmkm.sys Mon May  1 12:55:53 2017 (590792C9)

Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 24.4 GB
Total Space: 228.3 GB
File System: NTFS
      Model: Apacer AS340 240GB

      Drive: D:
Free Space: 39.5 GB
Total Space: 953.3 GB
File System: NTFS
      Model: WDC WD10JPVX-22JC3T0


Code:
Event[7214]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2021-04-26T11:46:04.4210000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-7QOD29H
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D10&SUBSYS_100C1025&REV_F1
Secondary Device Name:



Code:
Event[7380]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2021-04-26T12:06:44.0690000Z
  Event ID: 1018
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-7QOD29H
  Description:
The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
Hello, sorry for the late reply. I have been busy these couple of weeks and did not attend to my laptop


Microsoft Windows [Version 10.0.19042.928]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.928

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-7QOD29H\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home Single Language|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-7QOD29H\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home Single Language|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\WINDOWS\system32>wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
Updating property(s) of '\\DESKTOP-7QOD29H\ROOT\CIMV2:Win32_ComputerSystem.Name="DESKTOP-7QOD29H"'
Property(s) update successful.

C:\WINDOWS\system32>wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier {badmemory}

C:\WINDOWS\system32>
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

zbook

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Local time
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Posts
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The results were good.
Please upload a new V2 if there are any BSOD after completing all of the earlier steps.
 

My Computer

System One

  • Operating System
    Windows 10

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
The results were good.
Please upload a new V2 if there are any BSOD after completing all of the earlier steps.
This is the newest BSoD. It occurred when I was shutting down my laptop, and when I restarted my laptop my touchpad and keyboard were not working. But somehow my numpad was? or the keyboard was okay for a moment because I used my numpad to key in my password for my laptop. I checked device manager and my I2C HID Device had an error sign next to it
 

Attachments

  • DESKTOP-7QOD29H-(2021-05-07_15-37-37).zip
    2.9 MB · Views: 7

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

philc43

BSOD Analyst
MVP
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Local time
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Posts
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Location
Cambridge, UK
As had already been pointed out you are getting a number of corrected hardware events. These are related to the PCI Express Root Port to which your graphics card is attached. The BSOD crash is also triggered by the same device as you will see from the analysis below. My guess is that the BSOD is happening during the period of the hardware fault before it is corrected.

Have you reverted to the chipset drivers on the Acer website yet? This might be worth trying.



Rich (BB code):
Event[11377]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2021-05-07T02:49:09.1710000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-7QOD29H
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D10&SUBSYS_100C1025&REV_F1
Secondary Device Name:

Please note the device identity and you can see from the crash dump that the same device is causing the crash:

Rich (BB code):
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffd7866be78360, Physical Device Object of the stack
Arg3: ffffc48656e47ba0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd7866bed7010, The blocked IRP


Rich (BB code):
2: kd> !irp ffffd7866bed7010
Irp is active with 6 stacks 4 is current (= 0xffffd7866bed71b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffd7866bed4cd0 00000000 fffff80722338000-ffffd7866bf07a20 Success Error Cancel pending
           \Driver\ACPI    pci!PciBusPowerUpCompletion
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffd7866bf078d0 00000000 fffff8071d777bc0-ffffd7866bf0e710 Success Error Cancel pending
           \Driver\pci    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffd7866bf0e710  

            Args: 00000000 00000000 00000000 00000000
2: kd> !devobj ffffd7866be78360
Device object (ffffd7866be78360) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject ffffd7866b5a4db0
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
SecurityDescriptor ffffb08ab9223860 DevExt ffffd7866be784b0 DevObjExt ffffd7866be78bd8 DevNode ffffd7866be808a0
ExtensionFlags (0000000000)
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffd7866bed4cd0 \Driver\ACPI
Device queue is not busy.
2: kd> !devnode ffffd7866be808a0
DevNode 0xffffd7866be808a0 for PDO 0xffffd7866be78360
  Parent 0xffffd7866bee0a60   Sibling 0xffffd7866be80bd0   Child 0xffffd7866bf109b0  
  InterfaceType 0x5  Bus Number 0x1
  InstancePath is "PCI\VEN_8086&DEV_9D10&SUBSYS_100C1025&REV_F1\3&11583659&0&E0"
  ServiceName is "pci"
  State = DeviceNodeStarted (0x308)
  Previous State = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[09] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[08] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[07] = DeviceNodeStarted (0x308)
  StateHistory[06] = DeviceNodeStartPostWork (0x307)
  StateHistory[05] = DeviceNodeStartCompletion (0x306)
  StateHistory[04] = DeviceNodeStartPending (0x305)
  StateHistory[03] = DeviceNodeResourcesAssigned (0x304)
  StateHistory[02] = DeviceNodeDriversAdded (0x303)
  StateHistory[01] = DeviceNodeInitialized (0x302)
  StateHistory[00] = DeviceNodeUninitialized (0x301)
  StateHistory[19] = Unknown State (0x0)
  StateHistory[18] = Unknown State (0x0)
  StateHistory[17] = Unknown State (0x0)
  StateHistory[16] = Unknown State (0x0)
  StateHistory[15] = Unknown State (0x0)
  StateHistory[14] = Unknown State (0x0)
  StateHistory[13] = Unknown State (0x0)
  StateHistory[12] = Unknown State (0x0)
  StateHistory[11] = Unknown State (0x0)
  StateHistory[10] = Unknown State (0x0)
  Flags (0x6c0000f0)  DNF_ENUMERATED, DNF_IDS_QUERIED,
                      DNF_HAS_BOOT_CONFIG, DNF_BOOT_CONFIG_RESERVED,
                      DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS,
                      DNF_NO_UPPER_DEVICE_FILTERS, DNF_NO_UPPER_CLASS_FILTERS
  CapabilityFlags (0x00402000)  WakeFromD3
                                Unknown flags 0x00400000
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

zbook

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This appeared under Conflicts / Sharing:


Code:
Memory Address 0x80000000-0x8FFFFFFF    NVIDIA GeForce 920M
Memory Address 0x80000000-0x8FFFFFFF    Mobile Intel(R) Processor Family I/O PCI Express Root Port #1 - 9D10



Please run WDV:

Read these links on Windows driver verifier:

a) learn how to use the Windows Recovery Environment (RE) commands: reset and bootmode to turn off the tool

b) do not use the tool until it is communicated in the thread


 

My Computer

System One

  • Operating System
    Windows 10

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
Ha
As had already been pointed out you are getting a number of corrected hardware events. These are related to the PCI Express Root Port to which your graphics card is attached. The BSOD crash is also triggered by the same device as you will see from the analysis below. My guess is that the BSOD is happening during the period of the hardware fault before it is corrected.

Have you reverted to the chipset drivers on the Acer website yet? This might be worth trying.



Rich (BB code):
Event[11377]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2021-05-07T02:49:09.1710000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-7QOD29H
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D10&SUBSYS_100C1025&REV_F1
Secondary Device Name:

Please note the device identity and you can see from the crash dump that the same device is causing the crash:

Rich (BB code):
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffd7866be78360, Physical Device Object of the stack
Arg3: ffffc48656e47ba0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd7866bed7010, The blocked IRP


Rich (BB code):
2: kd> !irp ffffd7866bed7010
Irp is active with 6 stacks 4 is current (= 0xffffd7866bed71b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffd7866bed4cd0 00000000 fffff80722338000-ffffd7866bf07a20 Success Error Cancel pending
           \Driver\ACPI    pci!PciBusPowerUpCompletion
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffd7866bf078d0 00000000 fffff8071d777bc0-ffffd7866bf0e710 Success Error Cancel pending
           \Driver\pci    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffd7866bf0e710 

            Args: 00000000 00000000 00000000 00000000
2: kd> !devobj ffffd7866be78360
Device object (ffffd7866be78360) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject ffffd7866b5a4db0
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
SecurityDescriptor ffffb08ab9223860 DevExt ffffd7866be784b0 DevObjExt ffffd7866be78bd8 DevNode ffffd7866be808a0
ExtensionFlags (0000000000)
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffd7866bed4cd0 \Driver\ACPI
Device queue is not busy.
2: kd> !devnode ffffd7866be808a0
DevNode 0xffffd7866be808a0 for PDO 0xffffd7866be78360
  Parent 0xffffd7866bee0a60   Sibling 0xffffd7866be80bd0   Child 0xffffd7866bf109b0 
  InterfaceType 0x5  Bus Number 0x1
  InstancePath is "PCI\VEN_8086&DEV_9D10&SUBSYS_100C1025&REV_F1\3&11583659&0&E0"
  ServiceName is "pci"
  State = DeviceNodeStarted (0x308)
  Previous State = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[09] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[08] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[07] = DeviceNodeStarted (0x308)
  StateHistory[06] = DeviceNodeStartPostWork (0x307)
  StateHistory[05] = DeviceNodeStartCompletion (0x306)
  StateHistory[04] = DeviceNodeStartPending (0x305)
  StateHistory[03] = DeviceNodeResourcesAssigned (0x304)
  StateHistory[02] = DeviceNodeDriversAdded (0x303)
  StateHistory[01] = DeviceNodeInitialized (0x302)
  StateHistory[00] = DeviceNodeUninitialized (0x301)
  StateHistory[19] = Unknown State (0x0)
  StateHistory[18] = Unknown State (0x0)
  StateHistory[17] = Unknown State (0x0)
  StateHistory[16] = Unknown State (0x0)
  StateHistory[15] = Unknown State (0x0)
  StateHistory[14] = Unknown State (0x0)
  StateHistory[13] = Unknown State (0x0)
  StateHistory[12] = Unknown State (0x0)
  StateHistory[11] = Unknown State (0x0)
  StateHistory[10] = Unknown State (0x0)
  Flags (0x6c0000f0)  DNF_ENUMERATED, DNF_IDS_QUERIED,
                      DNF_HAS_BOOT_CONFIG, DNF_BOOT_CONFIG_RESERVED,
                      DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS,
                      DNF_NO_UPPER_DEVICE_FILTERS, DNF_NO_UPPER_CLASS_FILTERS
  CapabilityFlags (0x00402000)  WakeFromD3
                                Unknown flags 0x00400000
I
As had already been pointed out you are getting a number of corrected hardware events. These are related to the PCI Express Root Port to which your graphics card is attached. The BSOD crash is also triggered by the same device as you will see from the analysis below. My guess is that the BSOD is happening during the period of the hardware fault before it is corrected.

Have you reverted to the chipset drivers on the Acer website yet? This might be worth trying.



Rich (BB code):
Event[11377]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2021-05-07T02:49:09.1710000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-7QOD29H
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D10&SUBSYS_100C1025&REV_F1
Secondary Device Name:

Please note the device identity and you can see from the crash dump that the same device is causing the crash:

Rich (BB code):
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffd7866be78360, Physical Device Object of the stack
Arg3: ffffc48656e47ba0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd7866bed7010, The blocked IRP


Rich (BB code):
2: kd> !irp ffffd7866bed7010
Irp is active with 6 stacks 4 is current (= 0xffffd7866bed71b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffd7866bed4cd0 00000000 fffff80722338000-ffffd7866bf07a20 Success Error Cancel pending
           \Driver\ACPI    pci!PciBusPowerUpCompletion
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffd7866bf078d0 00000000 fffff8071d777bc0-ffffd7866bf0e710 Success Error Cancel pending
           \Driver\pci    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffd7866bf0e710 

            Args: 00000000 00000000 00000000 00000000
2: kd> !devobj ffffd7866be78360
Device object (ffffd7866be78360) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject ffffd7866b5a4db0
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
SecurityDescriptor ffffb08ab9223860 DevExt ffffd7866be784b0 DevObjExt ffffd7866be78bd8 DevNode ffffd7866be808a0
ExtensionFlags (0000000000)
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffd7866bed4cd0 \Driver\ACPI
Device queue is not busy.
2: kd> !devnode ffffd7866be808a0
DevNode 0xffffd7866be808a0 for PDO 0xffffd7866be78360
  Parent 0xffffd7866bee0a60   Sibling 0xffffd7866be80bd0   Child 0xffffd7866bf109b0 
  InterfaceType 0x5  Bus Number 0x1
  InstancePath is "PCI\VEN_8086&DEV_9D10&SUBSYS_100C1025&REV_F1\3&11583659&0&E0"
  ServiceName is "pci"
  State = DeviceNodeStarted (0x308)
  Previous State = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[09] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[08] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[07] = DeviceNodeStarted (0x308)
  StateHistory[06] = DeviceNodeStartPostWork (0x307)
  StateHistory[05] = DeviceNodeStartCompletion (0x306)
  StateHistory[04] = DeviceNodeStartPending (0x305)
  StateHistory[03] = DeviceNodeResourcesAssigned (0x304)
  StateHistory[02] = DeviceNodeDriversAdded (0x303)
  StateHistory[01] = DeviceNodeInitialized (0x302)
  StateHistory[00] = DeviceNodeUninitialized (0x301)
  StateHistory[19] = Unknown State (0x0)
  StateHistory[18] = Unknown State (0x0)
  StateHistory[17] = Unknown State (0x0)
  StateHistory[16] = Unknown State (0x0)
  StateHistory[15] = Unknown State (0x0)
  StateHistory[14] = Unknown State (0x0)
  StateHistory[13] = Unknown State (0x0)
  StateHistory[12] = Unknown State (0x0)
  StateHistory[11] = Unknown State (0x0)
  StateHistory[10] = Unknown State (0x0)
  Flags (0x6c0000f0)  DNF_ENUMERATED, DNF_IDS_QUERIED,
                      DNF_HAS_BOOT_CONFIG, DNF_BOOT_CONFIG_RESERVED,
                      DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS,
                      DNF_NO_UPPER_DEVICE_FILTERS, DNF_NO_UPPER_CLASS_FILTERS
  CapabilityFlags (0x00402000)  WakeFromD3
                                Unknown flags 0x00400000
I already installed the driver from the acer website, but now sometimes when I turn on my laptop the graphics card is not detected
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

philc43

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Hello dazerk,

Which drivers did you update from the Acer website? Make sure you include the chipset drivers not just the graphics one.

If you have done this and it still fails you may have a motherboard problem. Do you have access to another one you can test?
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
This appeared under Conflicts / Sharing:


Code:
Memory Address 0x80000000-0x8FFFFFFF    NVIDIA GeForce 920M
Memory Address 0x80000000-0x8FFFFFFF    Mobile Intel(R) Processor Family I/O PCI Express Root Port #1 - 9D10



Please run WDV:

Read these links on Windows driver verifier:

a) learn how to use the Windows Recovery Environment (RE) commands: reset and bootmode to turn off the tool

b) do not use the tool until it is communicated in the thread


I did the verifier and got this

FINDSTR: Cannot open c:\ProgramData\acer\updater2\updater2.xml
The system cannot find the path specified.
Cannot access file C:\Program Files\DriverSetupUtility\FUB\+
FINDSTR: Cannot open c:\ProgramData\packard bell\updater2\updater2.xml
The system cannot find the path specified.
Cannot access file C:\Program Files\DriverSetupUtility\FUB\+
FINDSTR: Cannot open c:\ProgramData\gateway\updater2\updater2.xml
The system cannot find the path specified.
Cannot access file C:\Program Files\DriverSetupUtility\FUB\+
FINDSTR: Cannot open c:\ProgramData\founder\updater2\updater2.xml
Cannot access file C:\Program Files\DriverSetupUtility\FUB\+
The system cannot find the path specified.


it appeared all of a sudden, when I turned the verifier off and rebooted.
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
Hello dazerk,

Which drivers did you update from the Acer website? Make sure you include the chipset drivers not just the graphics one.

If you have done this and it still fails you may have a motherboard problem. Do you have access to another one you can test?
Hello,

i updated the chipset driver. but for now i'm not having BSoDs. So, so far so good. I don't think I have another motherboard because i'm using a laptop.
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

philc43

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Some laptops are easier than others to work on. I have changed motherboards on Dell laptops but I have no experience on Acer.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
Some laptops are easier than others to work on. I have changed motherboards on Dell laptops but I have no experience on Acer.
Yes true, and the worst part is that my gpu and cpu are the one that are soldered in? is that the term? but its fixed on the motherboard so if I want to change anything I have to buy the full set.
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

philc43

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Yes true, and the worst part is that my gpu and cpu are the one that are soldered in? is that the term? but its fixed on the motherboard so if I want to change anything I have to buy the full set.
Let's hope changing the chipset drivers has helped.

I'm not sure what all that problem on the Driver Verifier reset was about. Has that continued to happen on restarts?
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
Hello guys,

just got a new BSoD just now during shutdown. Very odd. Checked my device manager and nothing was wrong. Everything was in place when I restarted.

Just read in the Driver Verifier thread that you need to run the verifier for 36 hours consecutive hours? if you're not getting any BSoD. This means turning my laptop on for 36 hours without shutting down or sleeping the laptop?

And the help you guys give is very very appreciated. Many thanks from me guys.
 

Attachments

  • DESKTOP-7QOD29H-(2021-05-10_17-02-52).zip
    3.1 MB · Views: 4

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

philc43

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Actually zbook told you not to run Driver Verifier until it was communicated to you in the thread. He just wanted you to read up on the methodology so that you were prepared for it when the time came. At the moment I think you should wait until we have looked at your most recent crash.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

philc43

BSOD Analyst
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Joined
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Local time
12:43 AM
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Hello guys,

just got a new BSoD just now during shutdown. Very odd. Checked my device manager and nothing was wrong. Everything was in place when I restarted.
What type of shutdown were you doing? Sleep, Hibernate, Fast shutdown or Full shutdown? Have you tried all the different types? If you hold the shift key when you select Shutdown it will cause the system to do a proper full shutdown and avoid the Fast Startup. See if this makes a difference.

The crash was the same as before with the PCI Express slot/Graphics card involved.

The good news is the corrected hardware errors you were seeing seem to have stopped after 8 May.
 
Last edited:

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

zbook

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154
Please uninstall the driver setup utility.

It will be useful to rule in / out any driver problems with WDV.

When the tool is run make sure verifier /queryresults are posted.
 

My Computer

System One

  • Operating System
    Windows 10

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
What type of shutdown were you doing? Sleep, Hibernate, Fast shutdown or Full shutdown? Have you tried all the different types? If you hold the shift key when you select Shutdown it will cause the system to do a proper full shutdown and avoid the Fast Startup. See if this makes a difference.

The crash was the same as before with the PCI Express slot/Graphics card involved.

The good news is the corrected hardware errors you were seeing seem to have stopped after 8 May.
A normal shutdown. It loads the shutdown screen then it crashes and sometime I need to force shutdown my laptop using the power button because it does not power off for some reason

Here is the latest crash. This time it crashed like it used to, when I was on voice chatting on discord after playing a game
 

Attachments

  • DESKTOP-7QOD29H-(2021-05-11_12-15-26).zip
    3.2 MB · Views: 2

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M

dazerk

Junior Member
Joined
Apr 26, 2021
Local time
7:43 AM
Posts
10
Thread starter
Please uninstall the driver setup utility.

It will be useful to rule in / out any driver problems with WDV.

When the tool is run make sure verifier /queryresults are posted.
So should I run the verifier? and for 36 continuous hours or until it crashes?
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire E15
    CPU
    Intel Core i7 - 6500U
    Memory
    8GB DDR3L
    Graphics Card(s)
    Nvidia Geforce 920M
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