Solved BSOD errors spaced out over multiple days ranging from days to weeks.

rudy

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I am facing infrequent BSODs on my pc, which is currently running Windows 10 version 21H1 (Build 19043.1237), the BSODs have usually been memory_management, however, i have also seen critical process died, or unexpected kernel mode trap errors appear, it has been difficult to pinpoint the nature of the BSODs as the computer can run for multiple days without a hitch and then suddenly throw multiple BSODs, which then get solved once startup runs chkdsk. and the cycle continues. Here is the attached V2 collector logs. Though my efforts suggest its a RAM issue (But at the same time my ram has passed more than 10 passes of Memtest86 and my SSD is shown as healthy in crystaldiskinfo and its own S.M.A.R.T software). Here, i have attached my V2 collector log and and my system specs are included in my profile.
 
Windows Version
windows 10

Attachments

  • DESKTOP-OD0OUS1-(2021-10-06_00-41-14).zip
    2.1 MB · Views: 12

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

philc43

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Hello Rudy, I am seeing a number of signs that you are avoiding activation of some of the software on your system. Are you aware of this?
Adobe Photoshop is not legal neither are some of the Office products.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

rudy

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Hello Rudy, I am seeing a number of signs that you are avoiding activation of some of the software on your system. Are you aware of this?
Adobe Photoshop is not legal neither are some of the Office products.
I was not aware of that, i will proceed to remove the said software from my system as you advised. Will get back to you after seeing whether any changes have occured
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

rudy

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Update :- I removed said files, yet i got another BSOD, this time it was PAGE_FILE_IN_NON_PAGED_AREA, however, no memory dumps were created as the computer was stuck on the blue screen. I had to hard reboot it. Also, i just became aware that i am running a mixed RAM kit (both are 8 gb sticks from corsair, but different sticks, one is a VALUESELECT 8gb, the other is vengeance LPX) maybe that is the root of the problem?
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

philc43

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Hello Rudy,

Thanks for removing your pirated software. I did not mean to imply the pirated software was causing the BSOD, although with some methods used to avoid activation you could be inadvertently allowing viruses or trojans to be injected into your system. The forums rules state that we are not allowed to help if we detect piracy.

RAM modules that are not matched can very easily give rise to BSODs so I would agree that this could be the cause. I will not do any further investigations until you have removed one of the modules and run your system for a while to verify if it has solved the problem. If you do get BSODs please then upload a new set of log files.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

rudy

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Ok, i replaced my vengeance module with the valueselect model, both are basically the same modules, however my computer still Blue screened, Also, the bluescreen this time happened after 2 days. Here is the new attached V2 collector log :-
(P.S. you will notice the adobe files are gone, but the office 16 click to activates are present, this is because i cant find the location of their executables or files, a full system search only gave me .sdf files related to them and some text files).
 

Attachments

  • DESKTOP-OD0OUS1-(2021-10-11_22-20-23).zip
    2.4 MB · Views: 12

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

rudy

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Thread starter
Also, one more thing of notice, when i went through my event viewer logs i noticed that in a few minutes radius of the bsod there is always a critical error, saying that the HID Compliant Headset driver failed. Here are some attached screenshots. These screenshots outline the date and time of each BSOD correlated with the event viewer log, each one suggests that the HID compliant headset driver somehow failed

And the final screenshot is the state of the headset driver in device manager, however windows cant update it, stating that is the latest version.
 

Attachments

  • Screenshot 2021-10-12 012650.png
    Screenshot 2021-10-12 012650.png
    89.4 KB · Views: 11
  • Screenshot 2021-10-12 012845.png
    Screenshot 2021-10-12 012845.png
    82.4 KB · Views: 11
  • Screenshot 2021-10-12 013108.png
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  • Screenshot 2021-10-12 013213.png
    Screenshot 2021-10-12 013213.png
    111.5 KB · Views: 11
  • Screenshot 2021-10-12 013547.png
    Screenshot 2021-10-12 013547.png
    42.9 KB · Views: 10

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

philc43

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The HID events are always after the crash so I think they are actually caused by the crash rather than being the cause of the crash. The HID is simply off-line so the crash could have affected it in some way.

I would continue to work with the memory modules but try them all one by one and see if you can work out if one is faulty. I suggest you will need to run for 2 days or more to be sure. Hopefully your system will run on 8GB RAM but you may find some of the applications will be slower or you might not be able to have so many apps running simultaneously.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

rudy

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Ok, computer blue screened again, in 3 times successtion, 1 was data store corruption detected (for which there is no log for some reason), the other 2 were memory management. here is the collector log
 

Attachments

  • DESKTOP-OD0OUS1-(2021-10-15_01-17-02).zip
    2.4 MB · Views: 13

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

philc43

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This was still with the two RAM modules?

As mentioned in my earlier post you need to identify which module is faulty. Also try the different slots to rule out a motherboard slot problem. It will take some time to test all the various combinations.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

rudy

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Local time
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Posts
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Thread starter
This was still with the two RAM modules?

As mentioned in my earlier post you need to identify which module is faulty. Also try the different slots to rule out a motherboard slot problem. It will take some time to test all the various combinations.
ok, i will follow as you said, though do you think its a hardware problem with confidence> or should i check any drivers or my windows install.
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

philc43

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It does look like a hardware problem to me. They are often difficult to track down so have patience and work through the testing systematically.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

rudy

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Thread starter
It does look like a hardware problem to me. They are often difficult to track down so have patience and work through the testing systematically.
Sure, as you said, i will first change the slots of both the modules, and then if that doesnt work, i will test them individually
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

rudy

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After changing the slots of my ram sticks, the problem didnt come back for what has been 3 weeks of rigorous usage, marking thread as solved
 

My Computer

System One

  • Operating System
    windows 10
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 3500
    Motherboard
    MSI B450M PRO-VDH
    Memory
    Corsair 2x8 GB @ 2133 Mhz
    Graphics Card(s)
    Inno3d Nvidia Geforce Gtx 1060 6 GB
    Sound Card
    NVidia High Definition Audio
    Monitor(s) Displays
    LG 1080p 21.5" @60Hz
    Hard Drives
    2xWD Blue 1TB storage HDD
    1xTeam Group 120 GB SSD
    PSU
    Corsair VM450

philc43

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Excellent news - thank you for reporting back.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

zbook

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Were you able to return the RAM modules to the same DIMMs?

Is the computer without problems after reseating the RAM?

If the original RAM / DIMM positions were not tested please test them.
 

My Computer

System One

  • Operating System
    Windows 10
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