Recent content by sims

  1. Screen goes black on A/C power

    Hey guys, any other diagnostics I can carry out? took it to a shop for a diagnostics and they say maybe its a motherboard issue :cry:
  2. Screen goes black on A/C power

    I am attaching here a new V2 log output hopefully someone can spot something suspicious.
  3. Screen goes black on A/C power

    Hi philc43, Thanks for your input and sharing the link. I have uninstalled the graphics driver using DDU, and reinstalled the one in your link. I confirmed on device manager the version of the graphics driver is 27.21.14.5241, however the black screen has become more frequent now. I searched...
  4. Screen goes black on A/C power

    I have been testing the laptop the last week or so, and have encountered many BSOD. Here is the latest memory dump file. https://www.dropbox.com/s/747dfihziaya5jq/MEMORY.rar?dl=0 I have also reinstalled the GPU drivers as mentioned above from the HP website. It seems the laptop heats up too...
  5. Screen goes black on A/C power

    I have another BSOD, here is the V2 log attached. Also I restarted in Safe Mode and ran the game for an hour almost without any black screen, however the graphics were extremely laggy. It was similar to when I disabled the NVIDIA display driver from the Device Manager a few days ago (posted in...
  6. Screen goes black on A/C power

    Thanks for the info, the Reliability Monitor is a very good tool. Here is the screenshot summarizing the issues in the past.
  7. Screen goes black on A/C power

    Thanks for the support & recommendations so far. I will continue to use the laptop for a couple more days and report back any issues. From the troubleshooting we have done so far, does it seem to be a hardware issue?
  8. Screen goes black on A/C power

    Do you mean I should keep running the HP test in your previous post for several days? I've done this and attached to this thread
  9. Screen goes black on A/C power

    Here is the results from this test attached. I downloaded Speccy and Speedfan to monitor the parameters while the test was running.
  10. Screen goes black on A/C power

    Ok, I lauched FurMark test, and the warning says not to go above 80C temperature otherwise the GPU might get damaged. For my laptop, it took 8mins and it reached 79C, so I had to stop the test, and couldn't go for the full hour. Attached screenshot
  11. Screen goes black on A/C power

    Ok, I've re-installed the graphics drivers once again, but I did not get the check for step 15 above.
  12. Screen goes black on A/C power

    Hi zbook, here is the copy / paste of the above steps. Microsoft Windows [Version 10.0.19043.1052] (c) Microsoft Corporation. All rights reserved. C:\Windows\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan...
  13. Screen goes black on A/C power

    Here is the logs from V2 attached and the image of the UEFI hardware diagnostics
  14. Screen goes black on A/C power

    Thanks for the explanation. A silly question but, how can I tell if my system has a dedicated fan for graphics card? It most likely does not have one specifically for the graphics card, but I am wondering if there is a way to tell, or do I have to open the laptop up and visually check?
  15. Screen goes black on A/C power

    Ok so I did this overnight, and attached the files from the system test. It seems all tests have passed without any issues. I also did one component test on the VRAM.
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